Serviced Living Liverpool's Response to Covid-19

Update as of Wednesday 8th July 2020

Reservations

The safety and well-being of our guests and staff has always been our highest priority at Serviced Living Liverpool and this has not altered during the Covid-19 Pandemic.

From the 23rd March through to the 4th July 2020 we have offered date transfers to all of our guests that had booked on a non-refundable rate. Whilst we would have loved to be able to offer refunds, as a small family-run business, this was not financially viable. During this time we opened up our doors to our amazing key-workers at operating costs only and are proud that we were able to help in the time of crisis.

As of 4th July 2020, we have been allowed to resume trading to customers visiting Liverpool for leisure purposes. We understand that some may be wary of booking in the current climate so we are offering all bookings the option to book with a flexible 3-day cancellation period.

For those that have booked prior to the Government lockdown, the original terms and conditions apply.

Cleaning Protocols

Whilst our cleaning standards were of a high standard previously, we have followed the government guidance carefully when adapting our cleaning protocols to deal with the current pandemic.

The following measures have been introduced:

Contactless Payment - All bookings are paid online to reduce physical customer interactions.

Contactless Check-In - All bookings are now self-check-in to reduce physical customer interactions.

Cleaning Kits - All apartments contain a 'cleaning kit', these kits contain sanitising spray, disposable cleaning roll and anti-bacterial hand gel.

Cleaning Supplies - Our housekeeping team are provided with anti-viral/bacterial cleaning supplies.

Protective Cleaning Equipment - Our staff are supplied with personal protective equipment to reduce the risk of infection.

Ozone Cleaning - Should a guest report symptoms during their stay then we have an ozone cleaning machine which is used prior to the housekeeping team carrying out their cleaning duties.

Cleaning Checklist - Our housekeeping team have all received additional training to help deal with Covid-19 issues and are adhering to an extensive checklist with extra attention paid to high-touch areas.

Linen Cleaning - We source our linen from a reputable supplier who is also adhering to government guidance.

Mid-Stay Cleaning - Our housekeeping team will only perform mid-stay cleans if you are staying 7 nights or more. They will also only enter if the apartment is empty and will be wearing PPE.